Client Experience

You're the best.
At the top of your industry.
You deserve—
Best-in-class service.

Collaborative, consistent, and CEO-backed support—tailored to your needs and focused on growth.

Trusted Partnership

You set high standards for your business. So do we.

You want to work with an audit accounting and advisory firm that shares your values. That’s why it’s important for us that you know the service standards that we consider high priorities when we work with you.

Doing What It Took to Move Forward—No Matter the Challenge

Kenneth Pun believed that success often meant stepping up and doing what was necessary—no matter the challenge. This mindset of accountability and action fueled how we served clients with purpose, urgency, and follow-through.

In this video, Kenneth shared a candid reflection on the importance of perseverance in leadership. It offered a glimpse into the resilient spirit that shaped The Pun Group’s approach to navigating complexity and delivering results.

Leading with Positivity to Inspire Progress and Possibility

This video reflects Kenneth’s belief in the power of positivity as a force for growth. His words continue to inspire the energetic, solutions-first approach that defines how we build relationships and serve our clients today.

At The Pun Group, a positive attitude isn’t just a mindset—it’s a leadership legacy. Kenneth Pun’s unwavering commitment to optimism shaped a culture where challenges were met with confidence and opportunities approached with a forward-thinking lens.

Our Guiding Principles

The Core Values That Build Lasting Trust

At The Pun Group, our core values shape every decision, relationship, and service we provide. From open communication to shared vision, continuous improvement, and trust, these principles guide us in building meaningful partnerships and delivering lasting value to our clients and communities.

Collaboration

Because we understand the unique challenges of your industry and your business, we are uniquely qualified to help you make informed decisions.

Accessibility

We’re available whenever you need us, with an easy-to-use portal for secure exchange of files and information.

Reliability

You can rely on us for accurate, relevant, and dependable results and prompt responses to your questions and requests.

Empathy

We always strive to build a mutually satisfying relationship by listening carefully to your concerns and taking care to add value to the services we provide.

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Clients Feedback

You set high standards for your business. We’re a leader in providing an exceptional quality of service. And we can prove it.

Because we take the time to listen, observe, and communicate with our clients, they continue to place their trust in us year after year. We believe our Net Promoter Score (NPS) speaks for itself. This score reflects how likely clients are to recommend our services—and for the past five consecutive years, the majority of our clients have rated us 9 or 10 out of 10. These satisfaction scores consistently exceed industry averages and reinforce our commitment to delivering an exceptional client experience.

88.9%

5 stars feedback

9 or 10 / 10

Satisfaction scores

See Customer Reviews

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